Frequently asked questions
What type of gold do you use in your jewelry?
We offer gold ornaments in both 18-carat and 22-carat gold, combining durability with the elegance of gold.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, popular digital wallets like Paytm, GPay, and PhonePe, and more.
Do you offer customization for jewellery designs?
Yes, we provide custom designs based on customer preferences. Please contact us for more information on customization options.
What are the delivery charges?
We offer free shipping across India. For international orders, delivery charges depend on the destination and will be calculated at checkout.
Are all the designs on your website available in stock
Most of our designs are readily available. However, for some exclusive pieces, there might be a waiting period. Feel free to reach out to confirm availability.
How long does it take to receive my order?
Domestic deliveries take 3-7 business days, while international deliveries may take 10-15 business days, depending on the location.
Is your gold jewellery certified?
Yes, all our gold ornaments come with hallmark certification, ensuring the purity and authenticity of the gold.
What is the return policy for products?
We accept returns for damaged or defective products within 5 days of delivery. Please refer to our returns policy for more information.
How should I care for my gold jewelry?
To maintain the shine and quality of your gold ornaments, avoid contact with perfumes, chemicals, and water. Store them in a dry place.
How can I initiate a return or exchange process?
To initiate a return or exchange process, please contact us through our contact page or send an email to info@vmandsons.com We will respond with further instructions.
VM & SONS JEWELLERS
Crafting moments through elegant jewelry and design.
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